What follows is a brief insight into the Quality Assurance profession.

Quality Assurance (QA) is a way of preventing mistakes or defects in products or services while avoiding problems when delivering solutions to customers.

QA refers to administrative and procedural activities implemented in a quality system so that requirements and goals for a product, service or activity will be fulfilled. It is the systematic measurement, comparison with a standard, monitoring of processes and an associated feedback loop that confers error prevention.

Two principles included in QA are: "Fit for purpose", the product should be suitable for the intended purpose; and "Right first time", mistakes should be eliminated.


Quotes made famous by outstanding business supporters of Quality:   

- "Quality is everyone's responsibility."  -   W. Edwards Deming
- "Quality means doing it right when no one is looking."  -  Henry Ford
- "In the U.S.A. about a third of what we do consists of redoing work previously 'done.'" - J.M. Juran
- "You seldom improve quality by cutting costs, but you can often cut costs by improving quality."  -  Karl Albrecht
- “Consistency in quality means not allowing the ordinary rush of business and even extraordinary events to slow or suspend the process.” -  Juran Institute, Inc.